Returns & Refunds Policy

At Tlexadhuleo, we are committed to your satisfaction and learning success. This Returns and Refunds Policy outlines our commitment to providing quality educational experiences and the conditions under which refunds may be requested for our digital course offerings.

1. Eligibility for Refunds

1.1 Qualifying Conditions

To qualify for a full refund, all of the following conditions must be met:

• The refund request is made within 14 days of the original purchase date
• You have accessed less than 25% of the total course content
• You have not downloaded more than 25% of available course materials or project files
• The course was purchased directly through tlexadhuleo.world
• You provide a brief explanation for the refund request

1.2 Non-Refundable Circumstances

Refunds cannot be provided in the following situations:

• More than 14 days have passed since the purchase date
• You have accessed or downloaded more than 25% of the course content
• You have completed the course or received a certificate of completion
• The course was purchased through a third-party platform or marketplace
• The course was obtained through a promotional offer explicitly stated as non-refundable
• You have violated our Terms of Use or acceptable use policies
• The course was part of a bundled package where individual courses cannot be refunded separately

2. Digital Products Notice

As our courses are digital products delivered electronically, they are subject to specific consumer rights regulations. Under UK Consumer Contracts Regulations, you have the right to cancel within 14 days. However, by accessing course content, you acknowledge that digital content delivery has begun and you may forfeit your right to cancellation once you have accessed more than 25% of the materials.

When you purchase a course, you expressly agree that:

• Digital content delivery begins immediately upon purchase completion
• You waive your right to the standard 14-day cooling-off period once you access course materials beyond the 25% threshold
• Downloaded materials remain the intellectual property of Tlexadhuleo

3. Refund Request Process

4. Refund Processing Timeline

We aim to process all eligible refunds as quickly as possible:

• Request Review: 1-2 business days
• Refund Processing: 5-7 business days from approval
• Bank Processing: 3-10 business days (varies by financial institution)

Total timeline from request to funds appearing in your account: typically 9-19 business days. If you have not received your refund within this timeframe, please contact your bank or credit card company first, then reach out to us at info@tlexadhuleo.world.

5. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion:

• Technical issues that significantly impacted your learning experience, where resolution was not possible
• Content quality issues that were reported promptly and verified by our team
• Circumstances beyond your control that prevented course completion within the 14-day window

Partial refunds are evaluated on a case-by-case basis and are not guaranteed. All partial refund requests must include detailed documentation of the circumstances.

6. Course Bundles and Subscriptions

6.1 Bundle Purchases

For bundled course packages purchased at a discounted rate:

• Refunds are only available for the entire bundle, not individual courses within the bundle
• The 25% access threshold applies to the total bundle content, not individual courses
• The same 14-day window applies from the date of bundle purchase

6.2 Subscription Services

If we offer subscription-based access in the future:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• No refunds will be provided for partial billing periods
• Access to all courses will cease upon subscription expiration

7. Technical Issues and Support

Before requesting a refund due to technical difficulties, we encourage you to contact our support team. Many technical issues can be resolved quickly, and we are committed to ensuring you have a smooth learning experience.

Common technical issues we can help resolve:

• Video playback or streaming problems
• File download issues
• Account access difficulties
• Software compatibility questions
• Platform navigation concerns

Contact our support team at info@tlexadhuleo.world or call +44 161 728 4476 during business hours for immediate assistance.

8. Course Transfers

Course access is personal and non-transferable. You cannot:

• Transfer your course access to another person
• Receive a refund to purchase a different course instead
• Exchange one course for another

If you are interested in a different course, you must purchase it separately. We occasionally offer special promotions or loyalty discounts for students who have completed previous courses.

9. Fraudulent Refund Requests

We take fraudulent refund requests seriously. Attempts to abuse our refund policy may result in:

• Immediate account suspension or termination
• Denial of current and future refund requests
• Legal action to recover losses
• Reporting to appropriate authorities

Examples of fraudulent behavior include: requesting refunds after accessing substantial course content, disputing charges after receiving a refund, or creating multiple accounts to exploit the refund policy.

10. Exceptional Circumstances

We understand that extraordinary situations may arise that fall outside the standard refund policy. If you experience exceptional circumstances such as serious illness, family emergencies, or other significant life events that prevent you from completing a course, please contact us directly.

While we cannot guarantee refunds in these situations, we will review each case individually and may offer:

• Extended access to course materials
• Course credit for future use
• Alternative arrangements based on your specific situation

11. Changes to This Policy

We reserve the right to modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Purchases made before policy changes are subject to the policy in effect at the time of purchase.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.

12. Contact Information

For refund requests, questions, or concerns regarding this policy, please contact us:

Tlexadhuleo
8 Willow Close
Manchester, M3 4HA
United Kingdom
Phone: +44 161 728 4476
Email: info@tlexadhuleo.world

Business Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

Thank you for choosing Tlexadhuleo. We are committed to your learning success and satisfaction.